How can we help?

Tokens power everything inside MatchLab: chat practice messages, Photo Audit scans, and Guide lessons. You get some free tokens every day, and can buy a token pack or subscribe to Ultra Plus for more.

Free tokens refresh once every 24 hours from your last claim. Force-close and reopen the app first — if they still haven't appeared after that, email us with your account email and we'll sort it out.

Go to Settings → Account → Delete Account inside the app to permanently delete your account and data. If you'd rather request it by email, contact us and we'll confirm once it's done.

Ultra Plus is billed through your Apple ID. On your iPhone, go to Settings → [your name] → Subscriptions → MatchLab, and manage or cancel there. MatchLab can't cancel it for you — Apple handles all subscription billing.

Open the app and go to Settings → Restore Purchases first — this fixes most missed deliveries instantly. Still missing after that? Email us your Apple receipt and we'll credit your account.

All purchases are processed by Apple, so refunds go through Apple, not MatchLab. Request one at reportaproblem.apple.com.

No — every persona you practice with is a fictional AI character, not a real person. Nothing you say in a practice chat goes to, or comes from, a real user.

Yes. Practice conversations are between you and the AI persona only — they're never shown to other users and aren't used to build a public profile of you.

Photos are used only to generate your score and recommendations. See our Privacy Policy for exactly how long they're kept and how to have them removed.

Try force-closing the app, then update to the latest version from the App Store. If it still won't load, email us your device model and iOS version so we can dig in.

This can happen if a conversation drifts into content our personas are built to disengage from, or from a brief connection issue. Start a new chat — if it keeps happening, let us know which persona and difficulty level.